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Typology in teams

Conflict resolution

thinking feelingThinkers/Feelers

Differences in this personality preference by far are most significant in conflict resolution. Thinkers want feelers to deal with the facts and not personalize everything. Feelers want thinkers to consider the feelings of all those involved. Both types are afraid of losing control. T's are afraid they will lose control if an issue becomes personal and they appear to be personally affected by the conflict. F's are afraid that they will say something during a heated discussion that will cause irreparable harm to an interpersonal relationship. To work together, both types must simply realize that there are no right or wrong ways to approach conflict resolution, only differences.

Tips on resolving conflict

  • Extraverts: Stop & listen.

    Extraverts think they can talk their way out of any situation. The key to conflict management for extraverts is to occasionally take a time out from talking and listen to what others are saying.

  • Introverts: Speak up.

    Introverts need to get their side of the story out in the open. As difficult as it is for introverts to speak up at meetings, it is imperative to ensure conflict resolution.

  • Sensors: Look beyond facts.

    Sensors need to occasionally look beyond the obvious facts and consider extenuating circumstances.

  • iNtuitives: Stick to the issues.

    iNtuitives want to always look at the big picture. A bit of focus goes a long way in resolving simple conflicts.

  • Thinkers: Emotion is not always bad.

    Thinkers must allow others to express emotion, even if they are unable to do so. Emotions are an integral part of conflict resolution.

  • Feelers: Be firm.

    Feelers should not apologize for showing emotion. At the same time, they must occasionally say something frank, or even mean. People will respect their honesty.

  • Judgers: Don't be a know-it-all.

    Judgers must learn to accept the fact that the world is not always black and white. They must learn to entertain points of view other than their own.

  • Perceivers: Pick a side.

    Perceivers like to examine all sides of an argument, something that could be counterproductive in conflict resolution. Ps should learn to defend the position about which they feel most strongly.